Shipping, Returns & Refunds
Standard Or Premium, Always Discreet
At Pump Xtreme, your privacy and peace of mind matter. Every order is shipped discreetly, with clear delivery options and a straightforward returns process.
Standard Delivery - Free
Get the best value when you buy directly from us. We offer completely free standard shipping on all Pump Xtreme hydropumps. Orders typically arrive within 3–5 working days, excluding weekends and bank holidays. Remote areas may take slightly longer.
Premium Delivery - $12
Want extra peace of mind? Upgrade to our Premium Protect & Insured shipping option for just $12. This option includes added protection and insurance for your order from dispatch to delivery. Orders are typically processed within 24 hours, and delivery timeframes begin from the point of dispatch.
Receive Your Return Details
We'll send you the return address and simple return instructions.
Ship It Back
Ship your Pump Xtreme back to us. Once we've received it, we'll process your refund.
Risk-Free 60-Day Money-Back Guarantee
If you're not satisfied with your Pump Xtreme for any reason within 60 days of purchase, you can return it for a full refund. No awkward questions. Just ship it back to us, and we'll handle the rest.
Got A Faulty Or Damaged Item?
We've got you covered. Every Pump Xtreme pump comes with a free 2-year warranty. In some cases, we may be able to send replacement parts instead of asking you to return your pump, so you don't have to pause your routine.
Need help? Contact us at info@pumpxtreme.ca, and we'll make it right.